International Swimming Academy Lessons and Activities Terms and Conditions



A) These are the terms and conditions on which International Swimming Academy (ISA) “we” or “us” provide swimming lessons to our customers “you”. “You" also applies to any individual aged less than 18 years on whose behalf you are signing.

B) As a valid customer you must adhere to all of our terms and conditions and make payment in accordance with them.

C) When we say “swimmer” we mean the person participating in the swimming lesson.

D) The booking confirmation, together with the acceptance of the T&Cs, constitutes the entire agreement between us and you. Current customers will accept the T&Cs when they receive the online invoice before completing the payment.

E) Each of the paragraphs of these terms operates separately, if any court or any relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


A) We are International Swimming Academy (Stars) Limited, a company registered in England and Wales, our company registration number is 270571018 and our registered office is at Flat B, 32 Stowe Road, London, W12 8BE. If you need to contact us all relevant information can be found on our website

B) All of our teachers are qualified with STA and ASA qualifications and we hold employer’s liability and public liability insurance.

C) You consent to ISA processing any personal data you provide us as a result of your enrolment or re-enrolment. Data will not be sent to any 3rd parties.


A) Parents are fully responsible for their own safety and of those in their care. Pool safety and health rules must be followed at all times, lack of compliance with these rules will be under full responsibility of the adult and child.

B) We do NOT assume responsibility for you, your children or any other visitor who may be with you.

C) ISA instructors will be responsible for the swimmer as soon as they are handed over as part of the scheduled training, until the lesson finishes and the swimmer is returned to you.

D) Each individual pool has its own safety and health rules, we will remind you of any specific rules at the beginning of your enrolment onto the ISA programme, depending on which pool/pools you are accessing. This includes rules like no running poolside, no eating poolside, no playing on the steps or swimming in the pool before or after the lesson.


A) In order to provide the best possible service you must provide all the information regarding the swimmer’s health and any medical conditions, allergies or special needs they may have.

B) You must also advise your instructor if the swimmer has had any injuries, signs of illness or has taken any kind of medication in the past 24 hours, prior to them entering the water.

C) We reserve the right to not teach a swimmer if we have reason to believe their condition would affect their ability to engage in a lesson/lessons.


A) Parents are responsible for notifying us of any changes to their name / address / contact details and of any new information regarding the swimmer’s health. These and any other relevant changes must be sent to as soon as possible for the administration team to update our records.

B) Once you have enrolled onto an ISA programme, you may make one change to the scheduled day/time/location etc.

C) An administration fee may be applied if you change your booking schedule multiple times, make frequent requests to change your schedule during the course of a programme or ask for a transfer of your programme to another swimmer. The fee can vary from £10 to £50 depending on the nature of the request, an estimated cost will be provided when the request is made.

D) In cases such as long-term illness or unexpectedly having to leave the country before the end of the term, when proof can be shown, transferring lessons to another swimmer, may be considered on a case to case basis. This option may include an admin fee of £5.

E) The security and care of our students is of paramount importance to us. We comply with the General Data Protection Regulations (EU 2018) and Data Protection Act (UK 2018).


We offer a range of lessons and activities for our customers:

These are the ISA lessons that are booked in advance for the whole school term (approx 15 weeks) and paid for during our enrolment process, it does not include any make up lessons. You will be able to book term lessons when the term has already started, but for a minimum of 7 lessons remaining on the current term. Lessons take place on a regular day/time throughout the duration of the term, unless there is a cancellation on our behalf (see point 10 CANCELLATIONS).
If we are unable to find a suitable match for swimmers entering a regular 2:1 or 3:1 lesson by the second week of the term, the lesson duration will be reduced by the ratio of 10 minutes per child participating in the lesson. You will be given the option to book more than one lesson back-to-back, and therefore increase the time in the pool to a 20 or 30 minute lesson (for example) at an additional cost.

If you have missed or cancelled a term lesson, you will have the opportunity to buy up to two “make-up lessons” for the current term, if your term lessons last less than seven sessions you are only entitled to one make-up lesson. Make-up lessons are 1:1, last 10 minutes and will cost less than a regular lesson. You should contact us 15 days prior to the lesson you want to book as make-up lessons are subject to availability.

Before enrolling into our programme, we encourage booking your child a “trial lesson” so that you can see us in action and decide if this is the right programme for you. We understand that a swimmer with special needs may require more than one trial and therefore, in these cases, we can offer up to three trial lessons.

We offer an intensive program that must be booked for at least five consecutive days. These are charged at a higher rate than regular lessons.

This is an intensive course that consists of up to five lessons and lasts up to five days. Lesson length is from 10 minutes. Length of the course depends on pool availability)
. Crash Courses are held during a single week (usually Monday to Friday).

We offer single lessons on a pay-as-you-go basis. These are at a higher rate than regular lessons but offer greater flexibility. This is the only way to book extra lessons.

Before the end of every term ISA will invite swimmers with the appropriate skills to participate, to take part in our “Friendly Swimming Gala”, giving children the opportunity to swim in a 25 meter pool and demonstrate their swimming skills. Galas are not included in the regular lessons price. You will be notified of the fee prior to signing up to the event.


A) Payment is due in full by the date outlined in your enrollment email. Failure to do so by the outlined date may result in your slot being given to another swimmer.

B) We will send you details on how to pay after you have completed the registration form and have agreed to these terms and conditions.

C) Payment can be made in full or in up to 3 x instalments spread throughout the term, for payment by instalments a £5 admin fee will be applied for each instalment. Payment is required in advance of lessons. Please complete payment of each instalment before the first lesson of your new block.

D) All payments are non-refundable.


A) The price we charge for lessons can be consulted with ISA team at at the time you make the booking (and will be shown in our confirmation email). Our best efforts are made to ensure that the price of lessons quoted to you is correct.

B) Our prices include VAT and if the rate of VAT changes between the date you make the booking and the day you pay, we will adjust the rate of VAT that you pay.


A) Due to the nature of our scheduling, we cannot make up for any time missed due to lateness. The instructor will offer you the remaining time of your lesson only.


A) Lessons must be cancelled if a child has any of the following illnesses:

    • Fever: when the temperature is over 37.8 Cº = Resume in 24 hours
    • Vomiting or Diarrhoea = Resume in 48 hours
    • Contagious Diseases: chicken pox, conjunctivitis, strep throat etc. = Resume in 24/48 hours
    • Croup: Dry cough = Resume in 24/48 hours
    • Wheezing = Resume in 24/48 hours
    • Head injury = Resume in 24 hours
    • Severe reaction to an insect bite = Resume in 24 hours
    • Otitis externa = Requires Doctor’s approval
    • Seizure = Requires Doctor’s written permission

B) This list does not include all possible illnesses that may result in your child being unable to take part in their lesson. If you are unsure whether your child is fit to swim, please consult a healthcare professional before attending the lesson, and give us as much notice as possible if your child is unfit to take part in their scheduled lesson. Medical conditions change over time. Please keep us up to date with any changes.

C) There may be times when a lesson is cancelled on our behalf. If we are unable to provide a replacement instructor and must cancel the lesson, we will credit you with the lesson for use by the same swimmer - the credit cannot be transferred to someone else. This credited lesson can be used against future bookings whether you are or are not going to continue with the next entire swimming lesson term.

D) We might need to cancel a lesson for the following reasons:

if an instructor is unwell or unable to teach for any reason, or if he/she is unable to attend a certain lesson.

if the situation is out of our control due to problems with the pool in any of our centres, as these centres are managed by 3rd parties, not by ISA.


A) When you book a swimming lesson in a private building you are solely responsible for accessing the building in time for that lesson; whether you are a resident of that building or not. ISA are not allowed to manage building access for lessons taking part in private venues. We therefore cannot be held accountable if you miss your lesson.


A) If you wish to start a swimming programme with us, you should contact the ISA administration team at or call 07578 814041.

B) Once you have contacted us and we have agreed on a date, we will send you a enrolment email with our Terms & Conditions and the payment details.

C) In cases where we are unable to find a suitable date due to lack of availability, we will add you to our waiting list, where you will receive priority booking for the following term, ahead of any new customers.


A) If you have completed a previous swimming programme with us you will be given priority to apply for the next term, we will contact you 2-3 weeks in advance of the next term.

B) We will do our best to schedule your lessons for the same day/time as the previous term, and with the same instructor, however, this may not always be possible and we are within our right to change the day and/or time of the lesson and the instructor (male or female).

C) From time to time we may make changes or improvements to our booking systems and processes, and will notify you of these.


A) From time to time, International Swimming Academy may update these terms and conditions by sending you either an updated version, or a notification of minor changes.

B) If you are not happy to accept these changes, please notify us of your non acceptance at within 14 days after you have received the update.

C) If you fail to inform us, we will understand that you have accepted our updated agreement terms.

D) We may also change the time of the lesson or the instructor (male or female) if we deem it necessary. All ISA instructors are qualified to teach every level of each of our programmes.


A) Our aim is to ensure that you are happy and satisfied with our service.

B) If you have any questions, complaints or compliments about the lessons we provide, we will be very happy to hear from you. Please contact us on: and we will get back to you within 48 hours.


A) We may need to end our agreement with you, in writing:

If you do not, within a reasonable time, provide us with information that is necessary for us to carry out our services in providing swimming lessons;

If you fail to make any payment to us when it is due; if you have breached these terms.