TRIAL LESSON TERMS & CONDITIONS
1.STATEMENT OF LIABILITY AND PARENTAL RESPONSIBILITY
Parents, you are responsible for the safety of yourself, your child(ren) and any other children with you in entirety- aside from we take your child out of your hands and into the water as part of the scheduled training exercise until the lesson finishes and we return them to you. We do not assume responsibility for you, your children, or any other visitor that may be with you at the lesson. This includes children waiting for their lessons, dressing after lessons, and any other children you may have brought to the pool. All siblings and guests must remain at your side. There is NO RUNNING allowed around the pool. Playing on the steps, or swimming in the pool before or after the lesson is forbidden. Please obey the pool rules for the specific location you attend.
2.PROVIDE RELIABLE INFORMATION ABOUT YOUR CHILD’S HEALTH AS A PRIORITY
We heavily rely on the information we are given regarding your child’s health and any conditions/allergies etc. your child may have, that you will provide in completing the Registration Form. Please advise your Instructor before they enter the water if your child has had any signs of illness, injuries, or taken any type of medication in the past 24 hours. Please see point 8: Cancelling a Lesson for Illness, for further information on swimming and sickness.
3.WHAT CAN I EXPECT FROM A TRIAL LESSON?
Swimming is the ability to rely on yourself for your own safety in deep water. Swimming
From around 1 year old, children can learn how to develop the independent Swim-Float-Swim technique. Then from 3-5 years old, when the child is physically strong enough, they can learn traditional swimming strokes. Depending on your child’s age, previous swimming experience and how s/he reacts to strangers and new situations, a trial lesson will begin with the very basics of our program and interacting with the child in the water.
With the exception of previously agreed, special circumstances and our specific Parent and Baby sessions, no adult should enter the water with their child during a trial.
The specific, unique method we use is based on child psychology and behavioural principles. Our dedicated, highly trained Instructors have over 160 hours of in-water training with over 200 children in both the UK and USA. This method is suitable for children with mental, physical disabilities, as well as any other disability or condition. We would just require doctor and parental approval to participate in ISA swimming programs.
–We do not use or recommend the use of floats, noodles, or any other floating aid. Children learn from their own experiences and feelings in the water, they put their faces in to get ready to swim. If your child has been using armbands and/or has been taught incorrect positioning, we will need to undo these bad habits before we can teach the new ones.
–We don’t use the Ready Go cue or any other commands as the children learn to control their breath by themselves from the very beginning.
-We don’t teach children to blow bubbles in the water as we want them to hold the air inside to float and swim independently. Breath control is introduced later on at a more advanced stage.
-We DO NOT push or throw the children into the water. From the first moment they enter the water, they are taught the correct swimming position
–We teach the children to orientate themselves in the water with their eyes open. They learn to swim without goggles on as we don’t want them to become goggles-dependent.
-No parents or guardians are allowed in the water during the Basic Program. However, once you have enrolled on the course, we will teach you how to enjoy the water with your child without undoing any progress they have made so far once you are enrolled on the course.
- PLEASE DO NOT FEED YOUR CHILD FOR AT LEAST 2 HOURS PRIOR TO HIS/HER TRIAL LESSON
Do not feed your child for at least 2 hours before their class is scheduled to begin. Whole fruits with skins and milk-based products, in particular, are not recommended as they are not easily digested and can be brought back up with just a strong burp. This includes blueberries, strawberries, grapes, apples, pineapple, tangerines, celery and other similar foods. Recommended foods for earlier in the day include rice, applesauce, toast, crackers, Cheerios, rice milk and water. This is important advice to follow as failure to follow these instructions may cause your child to vomit and could lead to closure of the pool due to contamination concerns. Your child may eat as normal after their lesson.
- HOW SHOULD I PREPARE FOR OUR TRIAL LESSON?
Please arrive at least 10 minutes before the start time of your lesson. Allow plenty of time to get your child changed, to go to toilet etc. Your lesson time begins at your scheduled time. If you arrive late, we can only give you the remainder of your lesson time.
All children who are not toilet trained must wear a reusable “swim nappy”. Disposable swim nappies trap air which can interfere with balance and aid flotation, so are therefore unsuitable for this program. The reusable swim nappy should have elastic around the legs and waist tight enough to prevent any leaks or “accidents” from contaminating the pool. These are available for purchase for £10 at the pool. Please let us know at least 24 hours in advance if you would like to buy one so that we can ensure we have the correct size available for you.
- AFTER THE LESSON
Please bring 2 towels or 1 large towel for your child to lay on to rest after the lesson. Little ones use lots of energy in the process of learning to swim and will likely need a rest when the lesson finishes.
- CAN I TAKE PICTURES OR VIDEOS?
If the location’s rules allow it, then absolutely yes! Kids to love to watch themselves! Please be aware of other children and avoid capturing them on film without their parent/guardian’s permission. Please check if it’s allowed at the location of your trial on the “About this location” email you’ll receive after booking.
- CANCELLING A LESSON DUE TO ILLNESS
Please see below some circumstances when your child should NOT be swimming. Please let us know as soon as possible before your trial lesson (at least 24 hours wherever possible) and we do our best to accommodate rebooking your session at a mutually convenient time.
FEVER over 37.8 – Resume in 24 hours
VOMITING OR DIARRHEA – Resume in 48 hours
CONTAGIOUS DISEASES (Chicken Pox, Conjunctivitis, Strep Throat etc.). CROUP (Dry cough), WHEEZING – Resume in 24/48 hours
HEAD INJURY or SEVERE REACTION TO AN INSECT BITE – Resume in 24 hours
OTITIS EXTERNA- Requires Doctor’s approval
SEIZURE- Requires Doctor’s written permission to swim
- CANCELLING A TRIAL FOR ANY OTHER REASON
If you change your mind and decide you do not want to go ahead with a trial lesson, please let us know as soon as possible. We can rearrange your lesson or convert your trial into payment towards your pack/termly fees if you give us at least 24 hours’ notice. We cannot refund payment for a trial cancellation for any reason on your side, or due to circumstances beyond our control e.g. pool closure, however, we will rearrange another slot at the earliest mutually convenient time. You must tell us you are not coming BEFORE the trial lesson begins at the very latest in order for us to be able to rebook the slot without taking another payment. Please note, we cannot guarantee that the rebooked slot will be at the same location, but will be within a reasonable travelling distance.
Due to the nature of our scheduling, we cannot make up for any time missed due to lateness. The Instructor may be able to offer you the remaining time of your lesson only.
Payment is due at least 24 hours before the trial lesson. Failure to do so by this time means your slot may be given to another family. If you haven’t paid before your trial lesson begins, the Instructor cannot deliver the lesson.
All payments are non-refundable.
Children are all different; some take to strangers easily, some don’t. The water is an added dimension to this, especially in the first lesson. It may take your baby/child a while to adapt to this new situation.
Most children cry at some point during the lessons. Some only for the first few lessons, some throughout the program. Even as they cry, they are still learning the skills.
Crying is the fastest form of communication for children, even in children who can already speak. They know that if they cry, their parent will try to do something to stop them crying as soon as possible. We pay attention to the crying and get to know your child to encourage them. Please don’t be alarmed by the crying. In most cases, crying is due to the baby/child not being in control of the lesson. Crying can also be due to the frustration of learning a new sensorimotor skill. When children first learn to walk, ride a bike, or use a scooter, there are often tears along the way, for various reasons, yet they don’t grow up to be afraid of walking, riding a bike or a scooter. It’s important to remember that they are not crying because they are hurt, afraid or being forced to do something they are not capable of doing.
Remember, we are all doing everything we can to make it a safe and pleasant experience for you and your child. Please see point 14 for more detailed guidance for parents.
- GUIDANCE FOR PARENTS
Many parents of preschool age children, particularly verbal toddlers can find the first several days of lessons quite challenging. It’s not uncommon for older children to announce that they “don’t want to” do what the Instructor asks, or they may call out for Mum or Dad before or during lessons. This is generally a reaction to the fact that the first few days of learning a new skill can be quite challenging, or that the child is not in control of the lesson. This period is usually brief, and these same children are often demonstrating how proud they are of their new skills, after just a few lessons.
It is very important that your child sees a positive reaction from you. Children take their cues on how to behave from their parents, so it’s essential that you show your enthusiasm, especially if your child is crying. Watch intently, smile and clap approvingly.
During lessons, we ask that you avoid saying anything instructional, like “Float on your back!” or “Swim to the wall!” even if it appears to you that the Instructor is working on that particular skill. Your Instructor needs your child’s complete attention throughout the lesson and hearing your instructions may be confusing for him/her.
After the lesson, when your child is resting on the towel, use the opportunity to talk to your child about how proud you are of what they achieved in the lesson. Try to give specific examples, such as “You did a great job of getting onto your back and floating all by yourself!” or “I saw you holding onto the wall all by yourself!”- this will show your child how proud you are and will reinforce the concepts he/she is learning.
REMEMBER, YOU ARE YOUR CHILD’S NUMBER ONE CHEERLEADER!
As a company, we hold Employers’ Liability and Public Liability Insurance.
- ENROLLING ON THE COURSE AFTER THE TRIAL
We will contact you within 48 hours of your trial lesson to begin the enrolment process if we haven’t already heard from you! Remember, you can now book our Basic Programme lessons online.
- COMPLAINTS PROCEDURE
Our aim is to ensure that you are happy and satisfied with our service. In the unlikely event that you need to make a complaint, please email firstname.lastname@example.org and we will contact you within 48 hours to try and resolve the issue.
- IF THE TEACHER IS UNWELL
In the event that the Instructor is unwell, and such is absent from the class, International Swimming Academy is within their rights to substitute another Instructor to cover that lesson and no credit will be given for this lesson.
If we are unable to provide a replacement Instructor and have to cancel the class, we will rebook the trial lesson.
We will inform you of any changes outlined above via email and/or via text message. While all efforts will be made to give you 24 hours’ notice of these changes, please by aware that from time to time, this may not be possible.