Help centre

Here in the help centre we hope to answer questions you may have about International Swimming Academy, our swimming programme or supporting your child through the process. Search for specific questions using the search bar below or browse the documents using the section headers to guide you.
How can we help?

How to book for new swimmers

More about our lessons
- What types of lessons are available?
- How old does my child need to be to start learning to be safe in the water?
- Do we need to complete all the levels of the programme?
- What is the best option for my child, private or group lessons?
- Factors that slow down the learning process
- What is an ISA Swimming Gala?
- We can teach you anywhere in the world

How to rebook for current swimmers
- How can I re-book the same slot for the next term?
- Should I pay for my slot during Priority Booking even if I want to change it for next term?
- I couldn’t book my previous slot, what can I do?
- Changing day or time of a booked lesson during the term
- Can I book more than one lesson per week?
- How can I enrol additional swimmers?
- I can't remember if I booked a course, what can I do?
- I would like to enrol a second child, what can I do?

Frequently Asked Questions

Getting ready for your lessons

Following your child's progress

More about our lessons for babies
- What age can my baby start swimming?
- Does my baby needs vaccinations first?
- Why do babies need to learn breath control?
- Can parents get in the water for the lessons?
- What should I do if my child is poorly?
- What to wear?
- What about feeding?
- Factors that slow down the learning process
- How does an ISA lesson look like?

More about our lessons for children with special and/or additional needs

How is Water Safety taught in ISA lessons?
- What is a Water Safety Check-out?
- What are the ISA key sequences? And why are they so important?
- How long will it take for my child to learn to swim and learn the ISA Key Sequences?
- How old does my child need to be to start learning to be safe in the water?
- Why are armbands or floats not used in ISA lessons?
- Will my child be drown-proof?
- We can teach you anywhere in the world

Learning traditional swimming strokes with us

Lessons during school holidays

Spain Summer Intensive
- Where does the Spain Summer Intensive programme take place?
- How does the Spain Summer Intensive programme work?
- What's the Spain Summer Intensive programme fee?
- What are some of the best things to do near Villarrobledo?
- Getting there
- How old does my child need to be to start learning to be safe in the water?
- Can parents get in the water for the lessons?
- My child was attending a different programme
- Can I make up a missed lesson?
- We can teach you anywhere in the world

About our Instructors

About our pools and locations

ISA Qualified Instructor Training Programmes
- Who are the Instructor Training programmes for?
- What is covered on each programme?
- How is the training schedule for each programme?
- Who teaches the instructor training programmes?
- Who sources the children to attend the instructor training programmes?
- Where do the instructor training programmes take place?
- What language are the instructor training programmes delivered in?
- What about accommodation?
- How do I get there?
- What are some of the best things to do near Villarrobledo, Spain?
- How much does the Water Safety Programme cost?
- How much does the Stroke Transition Programme cost?
- How much does the Traditional Stroke Programme cost?
- Is there another way to learn more about teaching the ISA way?